If during the withdrawal process, you wish to return your money back to your BDSwiss account, you have the option to cancel your withdrawal. This is helpful especially if when making a withdrawal would cause you to have limited funds on your account and you still want to place certain trades or keep positions open.
If you are on a pc/laptop, please login to your account, click on Payments > History and then click on ‘Cancel’ next to the withdrawal you would like to cancel.
If you are using BDSwiss mobile app, click on ‘More’ on the bottom right side > Transactions > Withdrawals, select the withdrawal you wish to cancel and then click on ‘Cancel request’.
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Please note that you can cancel the request yourself within 24 hours. If 24 hours passed, you should then email firstname.lastname@example.org and request the cancellation of your withdrawal.